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Questions about about your Texas Lottery® Luck Zone Account

Q: How do I update my personal information that I submitted when I created my Luck Zone account?

A: Go to the Texas Lottery Luck Zone or to the Texas Lottery App and log in using the email address and password that you registered when you created the account. Then click on Update Your Account to go to your player account page and make any needed updates. Click Submit when you are finished.

Q: What should I do if I encounter a problem with the SPACE PERSPECTIVE CASH ADVENTURE 2ND CHANCE PROMOTION Drawings website?

A: Click on FEEDBACK to submit your question or problem. We will assist you via return email. The more details you can provide, the better chance we will have of quickly resolving the problem.

Questions about Entries and Tickets

Q: Which scratch tickets are eligible for the SPACE PERSPECTIVE CASH ADVENTURE PROMOTIONAL 2ND CHANCE DRAWINGS?

A: All non-winning Texas Lottery $1,000,000 CASH BLAST (Game #2514) scratch tickets from the Texas Lottery that you purchase during the sales period of the game are eligible to be entered into one (1) of the five (5) promotional second-chance drawings for a chance to win a $100 plus Entry Prize and be entered into the SPACE PERSPECTIVE CASH ADVENTURE 2ND CHANCE PROMOTION for a chance to win two (2) seats on a Space Perspective flight to the edge of space or a chance to win up to $1,000,000.

Q: Can I enter the SPACE PERSPECTIVE CASH ADVENTURE 2ND CHANCE PROMOTION more than one (1) time?

A: Yes, you many enter the drawings as many times as you wish. Each entry requires the submission of a non-winning Texas Lottery $1,000,000 CASH BLAST (Game #2514) scratch ticket.

Q: How can I be sure that my electronic entry has been submitted?

A: When you submit an entry, a record of it appears on your My Entries page in the Luck Zone. If the entry is recorded there, you can be assured that it is in the system.

Q: Can I throw away my tickets after submitting them into the SPACE PERSPECTIVE CASH ADVENTURE 2ND CHANCE PROMOTION Drawings?

A: Yes, you may dispose of tickets after verifying that your entry has been submitted.

Questions about Winners

Q: How long will my $100 Plus Entry Visa® Rewards debit card be valid?

A: Your $100 plus Entry Visa® Rewards debit card does not expire, but is subject to terms and conditions that are published here. If you have any questions about your $100 Visa® Rewards debit card, contact support.tx@collectwin.com or 1-844-383-8615. Treat your Visa® Rewards debit card like cash. Any lost, stolen or damaged cards can be deactivated and replaced, but will be sent with the remaining balance on the card at the time of deactivation.

Q: What are my chances of winning a promotional second-chance drawing prize?

A: Your odds of winning will vary based on the total number of entries that are received for the Drawings, the total number of entries that you have submitted and the number of prizes being awarded.

Q: How will I be notified if I win a Trip Prize in the SPACE PERSPECTIVE CASH ADVENTURE 2ND CHANCE PROMOTION Drawing?

A: If you are the winner of a Trip Prize in the SPACE PERSPECTIVE CASH ADVENTURE 2ND CHANCE PROMOTION Drawing, the Texas Lottery will send you a letter and a Promotional 2nd Chance Claim Form to the address you provided in your Luck Zone account. Alchemy3 will contact a Trip Prize Winner within ten (10) business days after the claim is approved by the Texas Lottery.

Q: Can I change my mind and turn down the SPACE PERSPECTIVE CASH ADVENTURE 2ND CHANCE PROMOTION Trip Prize?

A: You have the option not to claim the SPACE PERSPECTIVE CASH ADVENTURE 2ND CHANCE PROMOTION Trip Prize. In that case the Trip Prize will be awarded to an alternate entry. Once you submit a Promotional 2nd Chance Claim Form and it is approved, the SPACE PERSPECTIVE CASH ADVENTURE 2ND CHANCE PROMOTION trip is considered to be claimed, and may not be changed or refused after that point, and tax responsibility will be borne by the prize winner.

Q: What happens if the SPACE PERSPECTIVE CASH ADVENTURE 2ND CHANCE PROMOTION Trip event needs to be rescheduled due to unforeseen circumstances?

A: If the SPACE PERSPECTIVE CASH ADVENTURE 2ND CHANCE PROMOTION event needs to be rescheduled due to unforeseen circumstances, an alternate venue and/or dates will be selected and all participating SPACE PERSPECTIVE CASH ADVENTURE 2ND CHANCE PROMOTION Trip Prize Winners will be notified.

Prize details, including any talent appearances, are subject to change and will appear on this site.

Questions about Scratch Ticket Wins

Q: I won a cash prize. How can I redeem my prize?

A: Cash prizes up to $599 may be claimed at any Texas Lottery retailer. Cash prizes of $600 and above may be claimed at any Texas Lottery claim center around the State of Texas. To claim prizes by mail, please complete back of ticket, sign and mail your winning ticket and completed claim form to: Texas Lottery Commission, PO Box 16600, Austin, TX 78761-6600. The risk of sending a ticket by mail remains with the player. The Texas Lottery Commission is not responsible for tickets lost in the mail. Claim forms are available here.

Q: How long do I have to claim my prize?

A: All cash prizes must be claimed no later than 180 days after the end-of-game date. See your Texas Lottery retailer or visit the Texas Lottery website for the end-of-game date. Call 1-800-375-6886 or visit texaslottery.com for more information.

Q: How are federal withholding taxes reported and calculated?

A: Alchemy3 will report a winner of a Trip Prize and any event cash prizes awarded, that meet the criteria below, to the IRS after the event is completed, as required under federal law.

For U.S. citizens, the federal government requires lottery winnings be reported to the IRS for tax purposes if an individual wins six hundred dollars ($600) or more and if the winnings are at least three hundred (300) times the amount of the per board wager, or the winnings are subject to federal income tax withholding (winnings greater than five thousand dollars [$5,000]).

The tax withholding rate is 24% for winnings for US citizens only, less the wager, that are greater than five thousand dollars ($5,000). Prize withholdings are calculated on the total amount of gross proceeds (the amount of winnings minus the amount wagered). If you have questions regarding the tax consequences of winning any Texas Lottery game, including a promotional second-chance drawing, we recommend that you consult with your own accountant or tax advisor prior to claiming your prize. Once a claim is approved, the prize is considered to be claimed, and may not be changed or refused after that point, and tax responsibility will be borne by the prize winner.