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Questions about about your Texas Lottery® Luck Zone Account

Q: How do I update my personal information that I submitted when I created my Luck Zone account?

A: Go to the Texas Lottery Luck Zone or to the Texas Lottery App and log in using the email address and password that you registered when you created the account. Then click on MY ACCOUNT to go to your player account page and make any needed updates. Click Submit when you are finished.

Q: What should I do if I encounter a problem with the Texas Lottery $1,000,000 Culinary Cash Promotional Second-Chance Drawings website?

A: Click on FEEDBACK to submit your question or problem. We will assist you via return email. The more details you can provide, the better chance we will have of quickly resolving the problem.

Questions about Entries and Tickets

Q: Which scratch tickets are eligible for the Texas Lottery $1,000,000 Culinary Cash Adventure Promotional Second-Chance Drawings?

A: All non-winning Texas Lottery DIAMOND 7s (Game #2486), RUBY 7s (Game #2485), EMERALD 7s (Game #2484) or TOPAZ 7s (Game #2483) scratch tickets may be entered into one (1) of the five (5) promotional second-chance drawings for a chance to win a $100 Cash plus Entry Prize and be entered into the $1,000,000 Culinary Cash Adventure Promotion for a chance to win meals prepared by celebrity chefs in Las Vegas, NV.

Q: Can I enter the Texas Lottery $1,000,000 Culinary Cash Adventure Promotional Second-Chance Drawings more than one (1) time?

A: Yes, you many enter the drawings as many times as you wish. Each entry requires the submission of a non-winning Texas Lottery DIAMOND 7s (Game #2486), RUBY 7s (Game #2485), EMERALD 7s (Game #2484) or TOPAZ 7s (Game #2483) scratch ticket.

Q: How can I be sure that my electronic entry has been submitted?

A: When you submit an entry, a record of it appears on your My Entries page in the Luck Zone. If the entry is recorded there, you can be assured that it is in the system.

Questions about Winners

Q: How long will my $100 Cash plus Entry check be valid?

A: Your $100 Cash plus Entry check will be valid for ninety (90) days. If you do not cash your check before it expires you must reach out to support.tx@collectwin.com or 1-844-383-8615 and request that a new check be generated. As recipient and holder of a $100 check prize, the Winner assumes all responsibility for any and all fees and penalties incurred related to multiple cashing attempts by the Winner or someone at their direction.

Q: What are my chances of winning a promotional second-chance drawing prize?

A: Your odds of winning will vary based on the total number of entries that are received for the drawings, the total number of entries that you have submitted and the number of prizes being awarded.

Q: How will I be notified if I win a Trip Prize in a $1,000,000 Culinary Cash Adventure Promotional Second-Chance Drawing?

A: If you are the winner of a Trip Prize in the $1,000,000 Culinary Cash Adventure Promotional Second-Chance Drawing, the Texas Lottery will send you a letter and a Promotional 2nd Chance Claim Form to the address you provided in your Luck Zone account. Alchemy3 will contact a Trip Prize Winner within ten (10) business days after the claim is approved by the Texas Lottery.

Q: Can I change my mind and turn down the $1,000,000 Culinary Cash Adventure Trip Prize?

A: You have the option not to claim the $1,000,000 Culinary Cash Adventure Trip Prize. In that case the Trip Prize will be awarded to an alternate entry. Once you submit a Promotional 2nd Chance Claim Form and it is approved, the $1,000,000 Culinary Cash Adventure trip is considered to be claimed, and may not be changed or refused after that point, and tax responsibility will be borne by the prize winner.

Q: What happens if the $1,000,000 Culinary Cash Adventure Trip event needs to be rescheduled due to unforeseen circumstances?

A: If the $1,000,000 Culinary Cash Adventure event needs to be rescheduled due to unforeseen circumstances, an alternate venue and/or dates will be selected and all participating $1,000,000 Culinary Cash Adventure Trip Prize Winners will be notified.

Prize details, including celebrity chef and other talent appearances, are subject to change and will appear on this site.

Questions about Scratch Ticket Wins

Q: I won a cash prize. How can I redeem my prize?

A: Cash prizes up to $599 may be claimed at any Texas Lottery retailer. Cash prizes of $600 and above may be claimed at any Texas Lottery claim center around the state of Texas. To claim prizes by mail, please complete back of ticket, sign and mail your winning ticket and completed claim form to: Texas Lottery Commission, PO Box 16600, Austin, TX 78761-6600. The risk of sending a ticket by mail remains with the player. The Texas Lottery Commission is not responsible for tickets lost in the mail. Claim forms are available here.

Q: How long do I have to claim my prize?

A: All cash prizes must be claimed no later than 180 days after the end-of-game date. See your Texas Lottery retailer or visit the Texas Lottery website for the end-of-game date. Call 1-800-375-6886 or visit texaslottery.com for more information.

Q: How are federal withholding taxes reported and calculated?

A: For U.S. citizens, the federal government requires lottery winnings be reported to the IRS for tax purposes if an individual wins six hundred dollars ($600) or more and if the winnings are at least three hundred (300) times the amount of the per board wager, or the winnings are subject to federal income tax withholding (winnings greater than five thousand dollars [$5,000]).

The tax withholding rate is 24% for winnings, less the wager, that are greater than five thousand dollars ($5,000). Prize withholdings are calculated on the total amount of gross proceeds (the amount of winnings minus the amount wagered). If you have questions regarding the tax consequences of winning any Texas Lottery game, including a promotional second-chance drawing, we recommend that you consult with your own accountant or tax advisor prior to claiming your prize. Once a claim is approved, the prize is considered to be claimed, and may not be changed or refused after that point, and tax responsibility will be borne by the prize winner.